Frequently asked questions
If you can't find the answer to your questions, please contact us.
What are the order deadlines? Most order deadlines are 2-3 days prior to the delivery date. See the order deadlines for each delivery site by clicking on "Delivery Locations and Map."
What if I need to cancel my order? You may cancel an order on the website by logging into your account any time before the order deadline. If it is an emergency and you need to cancel an order after the deadline, please call us with 24-hour notice. All orders canceled without 24-hour notice will be subject to charges equal to the total cost of delivery and all dairy products plus a 10% restocking fee for the remaining cost of your order. These charges will be made to your credit card on file or to your account and will be added to the cost of your next order.
What is a Delivery Location? Delivery Locations are simply places where we meet you with your order. Most of our deliveries take place in permitted business parking lots, churches and home driveways.
What is a Delivery Site Coordinator? Many of our delivery site locations are coordinated by someone who offers a location for our delivery and works to build that delivery location and make it a great place to meet us.
How do I pickup my order? Arrive at the pickup location on your scheduled date and time. NOTE: Please be on time. We will be on our way to our next delivery and cannot wait on latecomers. We will have a table near our delivery vehicle where you will be greeted. If you have not paid for your order online with card, please have payment of CASH or CHECK ready (Cards are only accepted online and at the farmers markets). Once payment is completed, you will receive your order. Please check your order for accuracy before leaving the site! We will do our best to make right any mistakes made on our part.
What should I bring on pickup day? Method of Payment (Cards are ONLY accepted online and at farmers markets), Coolers (As necessary, especially in the heat of the summer), and don’t forget directions!
Can a friend pick up my order? Yes, we encourage all customers to place their own order for accuracy, but feel free to share trips. Just remember all payments are due at pickup time.
What form of payments do you accept? Cash or check is always accepted at time of pickup. Credit cards may be used to pay online at time of ordering or at farmers markets.
Is there a delivery fee? Some delivery locations do have a small delivery fee to help cover the driving costs. We ask that each customer place their own order. The delivery fees will decrease when more customers order.
Do you ship your products? Yes! We offer a Home Delivery option that allows you to order and have our products shipped to your homes anywhere in Indiana and Kentucky as well as parts of Ohio, Illinois, Missouri, Michigan, Tennessee, and Alabama. Enter your zip code to see if Home Delivery or local pickup sites are available to you.
How are your products produced? It is important to us that the animals are out grazing high quality pasture. We are committed to providing wholesome products produced and made without any chemicals, antibiotics or hormones.
Why is your farm not “certified” organic? Because we have one-on-one contact with our customers, we choose not to put our resources toward costly and time-consuming certifications. We want you to know and trust us and our practices. Please visit the farm or discuss our practices with us.
Are the cattle or other ruminant animals finished with grain? We do not feed our cattle or other ruminant animals grain at any time!
Are the poultry and pigs fed grain? Yes, along with being on pasture in spring, summer, and fall, the poultry and pigs receive a grain ration mixed here on the farm containing non-GMO corn and soybeans from local farmers committed to preserving the land in its natural state.
Can I visit the farm? Yes, please contact us 2 days prior to your visit to ensure our availability.
How long will meat last in my freezer? Our frozen meat products can be easily stored in the freezer for up to one year.
How long can your eggs be stored in the refrigerator? The eggs can easily be stored in the refrigerator for up to 30 days. We do our best to get our eggs to you within a few days to two weeks of being laid.
How long will the dairy products last? Most customers say the milk will be good for at least 7 to 10 days. Of course, the cultured products will last longer.
Are raw milk cheese and other raw dairy products safe? While proper refrigeration is the best thing to maintain a safe product, any food can harbor bad bacteria and make a person ill. Milk from a healthy animal, that is allowed access to fresh pasture, fresh water and clean living quarters, will not be exposed to the high levels of pathogens associated with various illnesses caused most often in confinement dairies.
Is raw dairy legal? In the state of Indiana, it is illegal to sell raw dairy products for human consumption. We have a license with the state of Indiana that allows us to sell raw dairy products for consumption by pets only. Hard cheeses made with raw milk are legal to sell if they are aged at least 60 days.
Do the jars need to be clean when I return them? Yes, it is imperative that all returned jars be clean--as in spotless. We reserve the right to not accept dirty jars.
How should I clean my jars? Rinse them immediately after use. Then wash them with hot soapy water. A dishwasher is acceptable. Let them dry completely before putting the lids on. (Rule of Thumb: If you wouldn't drink out of it, it's not clean enough!)